Shipping policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Method

We currently offer Standard Shipping for all orders. Delivery times may vary depending on your location:

• Domestic Orders: 3-7 business days
• International Orders: 7-21 business days

Note: Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs clearance or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Product weight and dimensions
• Destination country

We do not currently offer free shipping promotions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.

Shipping Restrictions

We currently ship to most countries worldwide. However, some restrictions may apply to certain products due to:

• Local regulations
• Battery restrictions for air transport
• Product-specific limitations

Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, failed delivery attempts, or refusal by recipient), we will contact you at [email protected] to arrange reshipment. Additional shipping fees may apply.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order number and supporting documentation (photos of damaged items or carrier notification for lost packages). We will work with the shipping carrier to resolve the issue.

Customs and Import Fees

For international orders, customers are responsible for any customs duties, taxes, or import fees that may be charged by the destination country. These fees are not included in the product price or shipping cost.

Policy Changes

CircuitSerenade reserves the right to modify this shipping policy at any time. Changes will be posted on this page and will be effective immediately upon posting.

Contact Us

For any questions regarding our shipping policy, please email us at [email protected]. We typically respond within 24-48 hours.